Refund policy
Return & Refund Policy
Every PulseWave™ device is covered by our 90-Day Money-Back Guarantee, subject to the terms below.
90-Day Money-Back Guarantee
You can request a refund within 90 days of receiving your order.
| Condition of the returned device | Refund amount |
|---|---|
| Unopened: original packaging sealed, never used | 100% of the product price |
| Opened or used | 80% of the product price (a 20% restocking & sanitation fee applies) |
Why the 20% fee? PulseWave™ is a personal-use device. For hygiene reasons, opened or used devices can never be resold. They must be inspected, sanitized and responsibly recycled, and this fee covers that cost.
How to request a refund:
- Email support@clorans.com with your order number and the email address used at checkout.
- Our team will reply within [1–2 business days] with your return instructions, your return shipping label and the return address.
- Ship the device back with all included parts: device, remote and charging cable.
- Once we receive and inspect your return, we’ll confirm its condition and issue your refund.
Please do not send items back without contacting us first. Returns sent without return instructions may not be processed.
Return shipping label
[Chọn 1 trong 2 phương án:]
- [A] We’ll email you a prepaid return label at no cost.
- [B] Return shipping costs are the customer’s responsibility and are non-refundable.
The 20% restocking & sanitation fee for opened or used devices is deducted from your refund. You don’t need to pay anything upfront.
Refunds
- Refunds go back to your original payment method within [5–10 business days] after we receive and inspect your return.
- Depending on your bank or card issuer, it may take a few extra days for the refund to appear.
- Original shipping charges are [refunded / non-refundable].
- You’ll receive an email confirming the refund amount once it has been processed.
Order cancellations
- Within [2 hours] of placing your order: cancel free of charge for a full refund.
- After that, if your order has not been shipped yet: a 20% cancellation fee applies. This covers payment processing, order handling and packing costs already incurred. You’ll be refunded 80% of the order total.
- Once your order has been shipped: it can no longer be cancelled. You can return it under the 90-Day Money-Back Guarantee above.
To cancel, email support@clorans.com with your order number as soon as possible.
Free gifts
The free digital guides included with your order (the Masterclass and the Blueprint) have no cash value. You don’t need to return them, and they are not deducted from your refund.
Damaged, defective or wrong items
If your order arrives damaged or defective, or you received the wrong item, email us within [7 days of receiving your order] with your order number and a photo. We’ll send a free replacement or a full refund, your choice. No restocking fee applies in these cases.
Exceptions
We can’t accept returns for:
- Requests made after the 90-day guarantee period.
- Items purchased from unauthorized sellers.
- Items damaged through misuse, such as water damage or broken parts caused by the customer.
Contact us
Email: support@clorans.com
Hours: [Monday–Friday, 9am–5pm ET]