Shipping policy

Is Shipping Free?

Yes! Every order comes with FREE shipping, tracking, and shipping insurance included.

No hidden shipping fees or unexpected charges at checkout.

Whether you're decorating your Christmas tree, transforming your home into a festive wonderland, or preparing for a special celebration, we want to make receiving your Smart Animated Christmas Lights as easy as possible.

How Long Will My Order Take?

Please allow the following estimated delivery times from the date you place your order:

  • United States: 15–20 calendar days

  • United Kingdom: 15–25 calendar days

  • Canada: 15–25 calendar days

  • Australia: 15–25 calendar days

These estimates include order processing and shipping time. Calendar days include weekends and holidays.

During peak holiday shopping periods, shipping may occasionally take longer due to increased demand, carrier delays, or customs processing.

We appreciate your patience and always do our best to get your lights delivered as quickly as possible.

Ordering for Christmas?

We know how important it is to have your Christmas decorations ready before the holidays!

For US customers, we recommend placing your order by November 28 for the best chance of delivery before December 24.

Please note that this is a recommended ordering deadline, not a guaranteed delivery date.

Orders placed after November 28 may arrive after Christmas, depending on shipping conditions and carrier availability.

For customers in the United Kingdom, Canada, and Australia, we recommend ordering as early as possible to allow additional time for international delivery.

Will I Receive a Tracking Number?

Absolutely! Every order includes tracking information.

Once your Smart Animated Christmas Lights have been shipped, we'll send a shipping confirmation email containing your tracking number.

You can use this information to monitor your package's progress until it reaches your doorstep.

Haven't received your tracking information within 5 business days of ordering?

Please contact us at support@clorans.com, and our team will be happy to assist you.

Will My Order Arrive in Multiple Packages?

In some cases, yes.

If you order multiple sets of Smart Animated Christmas Lights, your items may be shipped in separate packages to ensure safe and efficient delivery.

This means your packages may arrive on different days.

Don't worry! Each package will have its own tracking information, so you can follow every shipment.

Where Do You Ship?

We currently offer FREE shipping to the following countries:

  • United States: 15–20 calendar days

  • United Kingdom: 15–25 calendar days

  • Canada: 15–25 calendar days

  • Australia: 15–25 calendar days

International orders may be subject to import duties, customs fees, or local taxes depending on your country's regulations.

These charges are determined by local customs authorities and are not included in our product prices.

What If My Package Is Lost or Arrives Damaged?

Your peace of mind matters to us.

Every order includes shipping insurance at no additional cost.

If your Smart Animated Christmas Lights are confirmed lost in transit or arrive damaged, please contact our customer support team.

Email support@clorans.com with:

  • Your order number.

  • A brief description of the issue.

  • Photos of the damaged product or packaging, if applicable.

Once we review your case, we'll arrange either a FREE replacement or a full refund, whichever you prefer.

We're committed to making sure you receive your order in good condition.

What If I Entered the Wrong Shipping Address?

Please double-check your shipping information before completing your purchase.

If you notice an error in your address, contact us as soon as possible at support@clorans.com.

We can help update your address before your order has been shipped.

Unfortunately, once your package has entered the shipping network, we may no longer be able to change its delivery address.

If a package is returned because of an incorrect or incomplete address, please contact us to arrange reshipment once the correct address has been confirmed. Additional reshipping charges may apply.

Can I Cancel or Change My Order?

If you need to change your order, such as adjusting the quantity, shipping address, or product selection, please contact us as soon as possible.

We'll do our best to accommodate your request before the order has been processed and shipped.

Once an order has been shipped, we can no longer guarantee cancellation or modifications.

If you still wish to return your purchase after delivery, please refer to our Return & Refund Policy.

Your 60-Day Money-Back Guarantee Starts Upon Delivery

We want you to feel confident when purchasing your Smart Animated Christmas Lights.

That's why your 60-Day Money-Back Guarantee begins on the day your order is delivered, not the day you place it.

This means shipping time does not reduce your 60-day return window.

For complete details, please see our Return & Refund Policy.

Questions About Your Order?

We're always happy to help!

If you have questions about your shipment, tracking information, delivery delays, or a missing package, please don't hesitate to reach out.

Customer Support: support@clorans.com

Thank you for choosing our Smart Animated Christmas Lights. We can't wait to help you light up your home and create unforgettable holiday memories!